Refund Policy
Last updated September 22, 2026
The service is sold by subscription. Before paying you can try it fully for free: 14 days of the Pro plan with no card, and the Starter plan with no time limit.
Payments are taken by our online reseller Paddle.com, the Merchant of Record for all our orders.
1. Paid periods are non-refundable
A payment for a month or a year, first or renewal, is not refunded — neither in full nor pro rata for unused days. By paying for a plan you get access immediately and agree to this condition.
2. Cancel any time
You can cancel in the application: Profile → Plan and billing → Cancel subscription. No further charges are made and the service stays available until the end of the paid period. After that the account moves to the free Starter plan and your data is kept.
To avoid paying for the next period, cancel before the renewal date: it is shown in the application under Plan and billing.
3. When we do refund
- you were charged twice or because of a technical error;
- paid features were unavailable for a prolonged time through our fault;
- a refund is expressly required by the mandatory consumer protection law of your country.
Email info@impact-launch.com from your account address and include the payment date or the Paddle invoice number. We reply within two business days. An approved refund goes back to the original payment method, usually within 5–10 business days.
4. Plan changes
When you move to a cheaper plan within a paid period, the difference remains as credit and reduces your next charges. Credit is not paid out in money.